Clerkmate.ai Privacy Policy

1. Information we collect

We collect the following types of information:

• Merchant information: When you install the App, we automatically access certain information from your Shopify account, such as your name, email address and store information. We also collect the minimum billing information Shopify requires to process your subscription payments.
• Your customers' information: When a Customer interacts with the Clerkmate.ai assistant on your store, we may collect their name, email address and the content of their questions and conversations with the AI assistant.
• Knowledge Base information: We process the data you provide to train your AI assistant, which may include Shopify product and collection data, as well as information from files, URLs or text you upload.

2. How we use information

We use the information collected for the following purposes:

• To provide, maintain and improve the App's services.
• To train and personalize the AI assistant for your specific store.
• To process your subscription payments and manage your account.
• To let you review conversation transcripts and analytics.
• To communicate with you about your account and provide technical support.
• To comply with legal obligations and Shopify requirements.

3. Data sharing and third-party subprocessors

We do not sell your personal information. However, to provide our services, we may share information with third-party providers (subprocessors) that perform services on our behalf. Our main subprocessors are:

• Google Gemini: To process conversational data and generate AI responses.
• ElevenLabs: To provide voice and audio features for the AI assistant.
• Twilio: To send emails and transactional notifications.
• Render: For secure cloud hosting and database storage.

We have agreements with these subprocessors to ensure they protect the data they process on our behalf.

4. Data security

We are committed to protecting your information. We implement reasonable security measures to prevent loss, misuse or unauthorized access to data. This includes measures such as encryption of data at rest.

5. Data retention

We retain data for the following periods:

• Customer conversation data: Transcripts and related analytics are automatically deleted from our systems 90 days after creation.
• Merchant account information: We keep your information while the App is installed. If you uninstall it, we will delete your data within 90 days.

6. Your rights

You and your Customers have certain rights regarding their personal information. Depending on local laws, these may include:

• Right of access: Request access to the personal information we hold.
• Right to rectification: Request correction of inaccurate personal information.
• Right to erasure (deletion): Request deletion of your personal information.

To exercise any of these rights, both Merchants and Customers can contact us by email at admin@teipe.com or through the support form inside the App. We will respond in accordance with applicable data protection laws.

7. International data transfers

Your information may be transferred to and maintained on servers located outside your state, province or country, where data protection laws may differ. By using our App, you consent to this transfer.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the App interface. We recommend reviewing this policy regularly.

9. Contact

If you have questions about this Privacy Policy, you can contact us at:

Teipe Digital S.L.
Email: admin@teipe.com